Return Policy
Return Policy
At Bnyan, we value transparency and customer satisfaction. This Return Policy outlines the conditions under which returns, refunds, and exchanges may be requested.
1. Eligibility for Returns
Returns may be accepted under the following conditions:
- The request is made within 7 days of receiving the product.
- The item is unused, undamaged, and in its original packaging.
- Proof of purchase (order number or invoice) is provided.
2. Non-Returnable Items
The following items are not eligible for return or refund:
- Digital products or downloadable content.
- Customized or made-to-order items.
- Perishable goods or items with hygiene restrictions.
- Products damaged due to misuse or negligence.
3. Return Process
To initiate a return, please follow these steps:
- Contact our support team through your account dashboard or the Contact Us page.
- Provide your order details and reason for return.
- Wait for return approval and instructions before sending the item.
4. Refunds
Once the returned item is received and inspected, we will notify you of the approval or rejection of your refund.
- Approved refunds will be processed to the original payment method.
- Refund processing time may take 5–10 business days.
- Shipping fees are non-refundable unless the return is due to an error by the seller.
5. Exchanges
Exchanges are subject to product availability. If an exchange is approved, the replacement item will be shipped after the returned item is received.
6. Marketplace Disclaimer
Bnyan operates as a multi-vendor marketplace. Return and refund policies may vary by vendor. In such cases, the vendor’s individual policy will apply, provided it complies with Bnyan’s minimum return standards.
7. Contact Information
If you have any questions regarding this Return Policy, please contact us at:
Email: support@bnyan.com
Website: www.bnyan.com